FAQ

A Managed Service Provider (MSP) like eSolve is an outsourced IT partner that manages your organization’s IT infrastructure, security, and day-to-day IT operations. Our goal is to align technology with your business objectives, allowing you to focus on growing your business without worrying about IT challenges.

eSolve provides a comprehensive range of IT services, including:

• Proactive IT alignment – Preventive maintenance and monitoring to reduce downtime.
• Cybersecurity – Threat detection, data protection, and compliance with industry standards like HIPAA.
• Help Desk – 24/7 technical support to resolve IT issues quickly.
• vCIO Services – Strategic IT consulting to align technology with your business goals.
• Server Monitoring and Management – Continuous monitoring and management of your servers to ensure optimal performance and minimize downtime.
• Network Security Monitoring and Security Services – Continuous monitoring of your network to detect and respond to threats, ensuring robust protection against cyberattacks.
• Cloud Services – Migration, support, and optimization for cloud-based solutions.

eSolve’s proactive IT alignment is deeply tied to our vCIO services. By developing a sound IT strategy tailored to your business goals, we reduce risks such as ticket noise, cybersecurity risks, and system inefficiencies. A strong IT strategy streamlines operations, minimizes downtime, and supports growth by aligning IT with your business objectives.

eSolve uses industry best practices to secure your business from cyber threats. Our cybersecurity services include:

• Security assessments
• Multi-factor authentication (MFA)
• Advanced endpoint protection
• Threat monitoring and response
• Data backup and disaster recovery
• Compliance support for ISO 27001, HIPAA, and other regulations

eSolve stands out because:

• We focus on aligning IT with your business goals.
• Our proactive approach minimizes downtime and maximizes efficiency.
• We provide personalized support through our vCIO and quarterly reviews.
• We specialize in regulated industries, ensuring compliance and security.
• Our team has deep expertise across various industries, including healthcare, professional services, and retail to name a few.